Customer satisfaction is an important parameter of a hospital as a service organization. In this study, taking into account that service quality as a parameter that influences customer satisfaction; is in connection with performance indicators. The dimensions of service quality and performance indicators in Saadi hospital; Isfahan city; Iran; were prioritized using Analytic Network Process and ...

The purpose of writing this paper is to provide a descriptive analysis financial management in educational institutions. which engaged non-profit activities also carry out the process. Educational institutions are required optimal processes based on conception school-based (SBM). SBM aims empower schools establishing various internal school policies that lead improving quality and performance a...

The balanced scorecard (BSC) provides an enterprise view of an organization’s overall performance. It integrates financial measures with other key performance indicators around customer perspectives, internal business processes, and organizational growth, learning, and innovation. The strategy planning is a virtual necessity for business activities, and this paper presents the use of the analyt...

Kaplan and Norton introduced the Balanced Scorecard (BSC) which is based on a systems perspective of the business strategy and performance measurement. Many organizations around the world are using the BSC to define, implement and manage strategy. Nevertheless there exist studies that identify problems and limitations associated with the implementation and use of the BSC. Those studies show in ...

One of the most complicated decision making problems for managers is the evaluation of supply chain (SC) performance which involves various criteria. Though vast studies have been recorded on supply chain efficiency evaluation via balanced scorecard (BSC) approach, these studies do not focus on the relationships between the four perspectives of BSC approach. The present paper is an attempt focu...

BACKGROUND Academic hospitalist groups (AHGs) are often expected to excel in multiple domains: quality improvement, patient safety, education, research, administration, and clinical care. To be successful, AHGs must develop strategies to balance their energies, resources, and performance. The balanced scorecard (BSC) is a strategic management system that enables organizations to translate their...

The balanced scorecard (BSC), initially developed by Kaplan and Norton, is a performance measurement system that supplements traditional financial measures with the criteria that measure performance from three additional perspectives: customer perspective, internal business perspective and innovation and learning perspective. In recent years, the balanced scorecard has been applied to informati...

This paper investigates the current state of corporate Australia’s balanced scorecard practices and the plan to implement it in near future. An investigation of top 50 Australian companies surveyed revealed that only 33 percent companies have implemented balanced scorecard (BSC) and 25 percent companies are planning to implement it in future. The results indicate that management of Australian c...