The major banks in India are increasingly providing services through electronic channels such as ATMs, internet banking, tele banking and mobile banking. The paper is an attempt to examine the various usage patterns by customers of these technologyenabled services provided. A survey research is conducted among the customers of some of the leading banks in India who are residing in the selected ...

Business homes have entered into economic carrier activities. Public zone banks begun fund trusts and completely different subsidiaries. These subsidiaries brought new merchandise within the market, that has an aggressive side over of various banks. Even personal overseas trendy services. A financial organisation is establishment offers money credit. For a frequent man, capable keeping resident...

Mobile banking allows consumers to operate their banking activities through their mobile device, tab, notepad, etc. Now a day’s m-banking service is considered one of the easiest and convenient ways for any kind of financial transaction. More ever, in the Bangladesh popularity of m-banking service increased day by day. But very few research conducted user acceptance of m-banking service in Bang...

today, electronic banking has essential role in banking industry. challenges facing banking industry led to banks make to use electronic banking and delivery services and products throughout electronic banking. moreover, they are trying to understand their customers' needs and everyday increase service quality throughout electronic banking. this research tries to investigate effect of cust...

Design of a retail banking distribution strategy is an important issue in that industry. This paper shows the effect of new electronic distribution technologies such as PC banking on the choice of a bank’s distribution strategy. We present a competitive model of distribution strategy choice, including heterogeneous consumers and banks, that allows a rich variety of customer preference and techn...

the main objective of the paper is to investigate customer treatment, financial efficiency and supporting customer services with modern banking technology in financial institutions. the customer orientation and business performance of financial institutions targets customer services to maintain long term mutual relationships. the findings of the study has direct practical relevance for the bank...

Only 25% of bank customers currently use online banking in Australia. The banks want more people to use their online services, not just for transaction histories and transfers, but also for other services such as loan and credit card applications. This paper discusses the use of actor-network theory as a lens to view online banking practices in Australia. We explore the heterogeneous user group...

Characteristic of every developing nation, Kenya has found itself at crossroads; defining the banking industry with the urge to provide banking services to majority of the unbanked populations. Mobile banking is a banking model that has been adopted by Kenyan Banks to reach out to unbanked populations. This paper is based on a case study conducted in Kenya on selected mobile banking products in...

Mobile banking is more easily and fast banking today, but its challenges to payments security system. Many organization or financial institutions are now incorporating mobile banking and financial services as a key component of their growth strategy, and use of the mobile phone to conduct banking and financial services tasks continues to rise among early adopters. Large number of security chall...