Good service from a bank will be an added value to improve the company's image and is directly proportional customer loyalty. Customer loyalty can prevent customers switching using services other companies. This study aims examine role of mediating variable, loyalty, which relates effect company trust on intention switch. The object this research Bank Muamalat Indonesia. After reviewing literat...

Innovation is being view from four areas of innovation, product, service, technology, and marketing. Whereas customer loyalty is composed of customer expectation, perceived quality, perceived value, corporate image, customer satisfaction, customer trust/confidence, customer commitment, customer complaint, and customer loyalty. This study aimed to investigate the influence of innovation factors ...

This paper investigates how the quality of certain attributes of e-commerce systems ― such as information quality, system quality, and service quality ― can be leveraged to enhance business benefits as indicated by customer commitment and customer retention. This study argues that relationship quality, a concept encapsulating the ideas of both trust and satisfaction, is crucial for transferring...

eCommerce is a faceless business arrangement where the process of creating trust towards merchants, hereby referred to as “merchant trust”, is still a big challenge. Merchant trust framework can be created by using several factors such as existence (people, physical, and registration), affiliation (third party endorsement, membership, and portal), performance (delivery, payment and community co...

The use of electronic communication channels to conduct businesses without the need for physical conduct or presence has already been established and accepted warmly. But the issue of paying electronically still remains risky and muddy. This article implicates the security and trust issues that are essential for every electronic payment mechanism in order to be accepted and established as a com...

This article integrates social network and exchange theory to develop a model of customer value based on three relational drivers: relationship quality (the caliber of relational ties), contact density (the number of relational ties), and contact authority (the decision-making capability of relational contacts). The results suggest that the value generated from interfirm relationships derives n...

Lack of trust has been identified as one of the reasons why many visits to eCommerce websites do not turn into proper transactions. To support trust, an information framework model based on research on eCommerce trust has been developed. The model identifies the kind of information a consumer expects to find on an eCommerce website and that is shown to increase his trust toward the online merch...

This study contributes to the agribusiness supplier relationship management literature both empirically and theoretically. The paper presents results from a survey of 133 dairy producers in Malaysia, and paper identifies how Malaysian milk buyers can build a loyal customer base with their suppliers as a means to secure uninterrupted milk supplies. A structural equation model was conducted to te...