Abstract Spoken administrative language is a critical element in the relationship between citizens and state, especially when it comes to face-to-face interactions officials during delivery of public services. But preceding work offers little insights into verbal features street-level bureaucracy. Drawing on communication studies, we argue that differs along both relational an informational lin...

OBJECTIVES The aim of this population-based study was to investigate associations between recreational values of the close natural environment and neighbourhood satisfaction, physical activity, obesity and wellbeing. METHODS Data from a large public health survey distributed as a mailed questionnaire in suburban and rural areas of southern Sweden were used (N = 24,819; 59% participation rate)...

Guam is a Pacific Island in Micronesia with complex colonial history. Strategically located, an unincorporated territory of the United States and critical military asset. Policing on influenced by external stakeholders budgetary limitations. Recently, community policing model was introduced to better meet needs expectations. This study explored relevance predictors satisfaction police service p...

the purpose of this article is to design a model for measuring productivity in the public sector . to this end both effectiveness and efficiency are considered. the measurement of effectiveness focus on four dimention ; service delivering to client, citizen satisfaction, improvement of society?s conditions and undesired outcomes of service delivery . we used delphi methods to define the effecti...

In describing the behavior of employees, classified organizational citizenship behavior is applied and has been named as a "good member". In the working climate, the substance of building organizational citizenship behavior could not distinguish from the existing commitment within employees. The challenges and contribution of organizational citizenship behavior are to be a driving force in the ...

The present contribution deals with a practical insight into the design, implementation, and evaluation of different participation formats (on-site, direct mail, online) to participate in living lab. A total sample 290 citizens was recruited promote sustainable mobility (i.e. walking cycling) improve urban space quality. Results further address influence methodology on participants' evaluation,...