Education Vouchers: The Right to Choose or to Own? M. H. Hassani Shalmaani, Ph.D. Using education vouchers is one way of increasing parental access to schools and hence, creating rightful choices for them in regard to schools. Since such rights require governmental cooperation, it is necessary to delineate the boundaries of parental rights in order to clarify if the parents have s...

CATHERINE ZHOU is Senior Manager of the Customer Insight Group, Accenture, Spear Street Tower, Suite 4200, One Market, San Francisco, CA 94105; e-mail: [email protected] ustomer Relationship Management (CRM) is about introducing the right product to the right customer at the right time through the right channel to satisfy the customer’s evolving demands; however, most existing CRM practice a...

1 Public policy development for electricity restructuring emphasizes institutions for market operations in network systems. The different models present alternatives for the mix of responsibilities of the necessary system operator. Customer flexibility and choice require efficient pricing; inefficient pricing necessarily limits market flexibility. The analysis points to an integrated independen...

We model a retailer’s assortment planning problem under a ranking-based choice model of consumer preferences. Under this consumer choice model each customer belongs to a type, where a type is a ranking of the potential products by the order of preference, and the customer purchases his highest ranked product (if any) offered in the assortment. In our model we consider products with different pr...

Demand models play a critical role in enterprise-driven design by expressing demand and revenues as a function of price, and product attributes. Revenues and cost, expressed as a function of product attributes, provide the basis for predicting profits; the primary objective of corporate decision-making. However, existing demand modelling approaches in the design literature do not sufficiently a...

The purpose of this study is to introduce an application of fuzzy centroid-based approach to ranking the customer requirements using QFD with competition considerations for Diba Fiberglass, an Iranian Company. The illustrated approach, not only focuses on the normal fuzzy numbers, but also considers the non-normal fuzzy numbers to capture the true customer requirements. To this end, first, we p...

We study the product design problem of a revenue-maximizing firm that serves a market where customers are heterogeneous with respect to their valuations and desire for a quality attribute, and are characterized by a perhaps novel model of customer choice behavior. Specifically, instead of optimizing the net utility that results from an appropriate combination of prices and quality levels, custo...

The problem of maximizing the benefit from a specified number of a particular product with respect to the behavior of customer choices is regarded as revenue management. This managerial technique was first adopted by the airline industries before being widely used by many others such as hotel industries. The scope of this research is mainly focused on hotel revenue management, regarding which a...

In Present Marketing Scenario, the Study of Consumer Behaviour has become essential. Consumers are the kings of markets. Without consumers no business organization can run. All the activities of the business concerns end with consumers and consumer satisfaction. Customer behaviour study is based on consumer buying behaviour, with the customer playing the three distinct roles of user, payer and ...