This study refers to how job characteristics, work environment, pay satisfaction, and advancement opportunities influence employee’s job satisfaction. The study results showed that job clarity, effective communications with management, a participatory management approach, organizational support of career development, opportunities for advancement, and family-friendly policies are all significan...

Service providers use impression management strategies to engender satisfaction and repeat business in customers. Managing emotional expressions is one strategy to meet those goals. We extended research on the ‘‘Duchenne Smile’’ to see if authenticity of employee expressions influenced the impressions formed of the employee s friendliness and the overall satisfaction with the encounter. Further...

Article history: Received October 10, 2011 Received in Revised form October, 3, 2011 Accepted 10 December 2011 Available online 15 December 2011 Job satisfaction plays an important role on having sustainable growth in any business units. When an unsatisfied employee leaves, the business unit not only loses an employee but also it loses an intangible asset. Therefore, it is necessary to evaluate...