today, to increase effectiveness is a strategy for success of organizations and their viability. in health care organization not only service cost- effectiveness is a major problem for productivity and organizational management but also customer-centred is in first priority. because of these reasons, most of health organization trend to patient satisfaction for their viability. if complex proce...

introduction: patient satisfaction is crucial to the long-run success in health care center. with regard to the highest patients’ referral to the emergency department and the existing challenges due to the patient’s need to urgent care, we aimed to evaluate health care services quality in this unit to find out whether the patients have different expectations from health care providers and if th...

Background Strategic purchasing in healthcare services is a key component in improving health system performance, and it has been one of the most important issues in health system reform around the world, especially Europe in the last decade. Iran health system and insurance, although sometimes considered the issue of strategic purchasing goals, has not been made possible to achieve or even to ...

Despite substantial investments in health information technology (HIT), the nation's goals of reducing cost and improving outcomes through HIT remain elusive. This period of transition, with new Office of National Coordinator for HIT leadership, upcoming Meaningful Use Stage III definitions, and increasing congressional oversight, is opportune to consider needed course corrections in HIT strate...

background: quality of care for patients might be increased costs of care reduced as a result of  standards implementation in intensive care units because it prevent managerial errors and reduce preventable deaths in this sensible unit in hospitals. the main goal of the icus can be achieved by proper financial resource allocation, monitoring standards, fixing old or non standard physical struct...

Background: Health tourism uses a set of services that promote the health and spirit of individuals through weather, nature, or medical care. Entrepreneurship is a process of exploring and using value creation opportunities in the economic, cultural, social, and health sectors. The present study aimed to investigate the development of Iran’s health tourism system based on Stevensonchr('39')s en...