The recent failure of a large number of e-tail companies epitomizes the challenges of operating through virtual channels and underscores the need to better understand key drivers of online consumer behavior. The objective of this study is to provide a comprehensive review of the extant information systems (IS) literature related to online consumer behavior and integrate the literature in order ...

Considerable research shows that personal information privacy has eroded over the last 30 years. Prior research, however, takes a consumer-centric view of personal information privacy, a view that leads to the conclusion that the individual is responsible for his/her own information. This research presents and defends a comprehensive personal information privacy model of extra-organizational da...

How will the widespread diffusion of information technology change consumer research? I argue that information technology will profoundly change the way knowledge is generated and disseminated. In generating knowledge, consumer researchers will see the diminishing use of student subjects, an increase in the use of global samples, panels, secondary data, and information acquisition techniques. I...

Interdependencies between business units are fundamental to productive activity and when present will only reinforce heterogeneity. On the other hand, incongruences between heterogeneous business units are likely to occur given role, socio-economic, demographic and communication characteristic differences. This article explores interdependencies between business units and its impact on a rapidl...