E-government is a field where oriented practice is considered crucial for its prosperity. Therefore, best practices are considered among the success factors of e-government portals. To this end, e-government maturity models can be used to provide guidance and guidelines to identify those best practices. After an extensive literature review, we have collected both; the e-government portals’ best...

Background In the past decades, maturity models have become important tools to visualize progress in adopting processes and standards and to benchmark companies in their industry (Becker et al. 2009). Two of the best known and oldest maturity frameworks are the Capability Maturity Model (CMM; Paulk et al. 1993; Watts 1987) and its follow-up, Capability Maturity Model Integration (CMMi; CMMI Pro...

Our research has found that no alignment silver bullet exists. Rather, alignment involves interrelated capabilities that can be gauged by measuring six components: communications, value, governance, partnership, scope and architecture, and skills. These six components can then be placed in a five-level maturity model, where Level 5 is the highest maturity. From measuring these six components in...

The E-Learning Maturity Model (eMM) is a quality improvement framework designed to help institutional leaders assess their institution's e-learning maturity. This paper reviews the eMM, drawing on examples of assessments conducted in New Zealand, Australia, the UK and the USA to show how it helps institutional leaders assess and compare their institution's capability to sustainably develop, dep...

Despite recent progress with Decision support systems (DSS) development methodologies, a gap still exist in terms of the ability to assess the maturity of an organization with respect to its DSS development process. A need exist to be able to describe DSS development processes at a meta-level. Equally important is the ability to provide organization with prescriptions to increase the maturity o...

This work aims at the scrutiny of the current situation of the Information Technology Service Management practices within the Brazilian Federal Direct Administration, from the perceptions of the Information Technology Managers of twelve Ministries. The methodology used followed the Process Maturity Framework as a guideline, which is a maturity model whose patterns are described in ITIL v3. The ...

The implementation of an enterprise-wide Service Oriented Architecture (SOA) is a complex task. In most cases, evolutional approaches are used to handle this complexity. Maturity models are a possibility to plan and control such an evolution as they allow evaluating the current maturity and identifying current shortcomings. In order to support an SOA implementation, maturity models should also ...

Business process management maturity model enables description of ''as-is'' enterprise’s state, from the perspective of process management maturity. In the hart of this model there are five factors or levers, critical for successful business process management implementation. These factors are: strategic alignment, process management, methods and technology, employees and business culture. Ment...

Leading market analysts such as Gartner, Forrester Research and IDC expect again for 2012 an increase of global information technology (IT) spending between 3.7% and 6.9% compared to 2011. This trend emphasises the fact that ensuring the effectiveness and efficiency of IT or IT evaluation is a substantial task of strategic IT management. Weighing costs and benefits is already a real challenge f...