The rapid growing of information technology (IT) motivates and makes competitive advantages in health care industry. Nowadays, many hospitals try to build a successful customer relationship management (CRM) to recognize target and potential patients, increase patient loyalty and satisfaction and finally maximize their profitability. Many hospitals have large data warehouses containing customer ...

The web portals business model has spread rapidly over the last few years. Despite this, there have been very few scholarly findings about which services and characteristics make a website a portal and which dimensions determine the customers’ evaluation of the portal’s quality. Taking the example of financial portals, the authors develop a theoretical framework of the web portal quality constr...

In information technology era, databases are known asone of the most valuable resources for organizations, especially usedin database marketing. Customer Equity is a key concept in DatabaseMarketing which integrates customer acquisition, retention and development.From the perspective of customer equity, customers are theprimary source of both current and future cash-flows. Customer equitymodels...

with the advent of internet banking, new generation of customers appeared. banks also for having a larger share in the competitive market should try to attract more customers as well as their loyalty. the present study is focused on identifying and rating the effective factors on electronics loyalty of bank tejarat customers. the present research is a descriptive research in a survey method whi...

Customers and consumers are the necessities for the survival of industries and organizations. Trying to improve the process in order to increase consumer satisfaction is the most important aim. The survival of an organization depends on its ability to continue the activities in compliance with the demands of customers to meet their legitimate needs. An organization is successful when it exactly...

We describe a model for competitive online scheduling algorithms. Two servers, each with a single observable queue, compete for customers. Upon arrival, each customer strategically chooses the queue with minimal expected wait time. Each scheduler wishes to maximize its number of customers, and can strategically select which scheduling algorithm, such as First-Come-First-Served (FCFS), to use fo...

This research studies the values of m-commerce using a qualitative means-ends approach, called Value-Focused Thinking. The conceptual foundation for this research is the Work System Framework. By interviewing both current and potential m-commerce users, we captured the values of m-commerce and develop a means-ends objective network to illustrate the relationships among these values. As one of t...

Nowadays, due to the high expectations of customers in meeting their demand and the competition environment among service providers, employers are working to provide customers with new methods in the shortest possible time and in the best possible way to attract customer’s satisfaction and maximize profits. In this paper, the orienteering problem with variable profits, fractional objective func...

In this paper, we assess customers’ value which can be provided by mobile financial information services enabling private investors to react promptly to critical market events and to exploit the subsequent abnormal intraday stock price movements. We present two frameworks for evaluating customers’ benefits of a corresponding investment. First, we empirically analyze the impact of timelier infor...

We construct network centrality measures for customer and supplier industries in the U.S. economy. Consistent with Ahern, et al. (2014), we find central suppliers have higher levels of systematic risk than central customers and therefore more exposed to sectoral shocks. We posit that central suppliers have incentives to channel funds to their customers via trade credit. Our empirical results ar...