This study addresses a growing trend in how consumers obtain and use information prior to making their online purchasing decisions. Specifically, the authors investigate the relationship between online word-ofmouth (WOM, i.e., customer reviews and ratings) and sales (as measured by Amazon “ranks”) for different product categories. Using data collected from Amazon, the authors find that online W...

This research compared ratings of task performance and contextual performance from three different sources: self, peer, and supervisor. Participants were service industry employees in the service industries in Yogyakarta, Indonesia. A Sample of 146 employees and 40 supervisors   from the service industries provided ratings of task performance and contextual performance. The results indicated th...

Although extremely popular, electronic commerce environments often lack information that has traditionally served to ensure trust among exchange partners. Digital technologies, however, have created new forms of “electronic word-of-mouth,” which offer new potential for gathering credible information that guides consumer behaviors. We conducted a nationally representative survey and a focused ex...

Keywords: User-generated content Online ratings Social media Online social influence Trust Credibility a b s t r a c t The warranting principle, signaling theory, and theories of informational social influence suggest conditions when either user-generated information, or information originating from traditional experts, might be privileged online. A random sample of 1207 U.S.-based adults with ...

Objective To assess and characterize online ratings comments on laryngologists determine factors that correlate with higher ratings. Methods All the American Laryngological Association (ALA) members were queried across several platforms. Ratings normalized for comparison a five-point Likert scale. categorized based context positive/negative aspects. Results Of 331 ALA members, 256 (77%) rated a...