INTRODUCTION Over the past 10-15 years, Italy has undergone a social transformation, and the class of employees and workers has become more economically stable with a higher buying power. Along with the increased expectations of patients on the quality of life, it has now become a priority to make health and social services ready to face users bearing new requirements and different needs. OBJ...

current research examines the impact of perceived justice (including distributive justice, procedural justice and interactional justice) on perceived service quality and customer behavioral intentions (including word of mouth, trust and revisit intention).statistical sample comprises 120 customers of iran insurance company in shiraz holding automobile insurance and have record of visiting the c...

OBJECTIVE Researchers have identified significant limitations in some currently used measures of health literacy. The purpose of this paper is to present data on the relation of health-related quality of life, health status, and health service utilization to performance on a new measure of health literacy in a nonpatient population. METHODS The new measure was administered to 475 English- and...

because of the need to develop specific measurement scales for different services industries, this study aimed to empirically develop a reliable and valid model specifically for measuring mobile telecommunication service quality. a multidimensional measurement model (ms-qual) has been proposed based on an extensive literature review and then, to assess the model validity, convergent and discrim...

introduction: the perceived lean services are definite type of the therapy services that patients’ needs are responded based on information about how to receive services in hospitals and medical centers. the present study aimed to determine the relationship between availability of patients’ therapy information management infrastructures and perceived lean services to find suitable model. method...

health care systems should assign quality improvement as their main mission. clinical governance (cg) is a key strategy to improve quality of health care services. the iranian ministry of health and medical education (mohme) has promoted cg as a framework for safeguarding quality and safety in all hospitals since 2009. the purpose of this study was to explore perceived facilitators and barriers...

background: community pharmacies are considered as ideal settings to provide cardiovascular risk screening (crs). however, little is known about pharmacists’ views on providing such services in developing countries including iran. in the present study, we evaluated the pharmacists’ attitudes and perceived barriers to providing crs services. methods: in a cross-sectional study, a questionnaire i...

this study aims to determine organizational citizenship behavior’s impact on customer loyalty and quality of services. that is to examine, organizational citizenship behavior of nurses and patients (customers) of the kermanshah province hospitals by two hypotheses. population comprised of 1524 nurses which 544 nurses were selected as sample. also sample of same size in a random way in a period ...