This study examines the relationship between organizational culture, standards of quality management, and performance in the public sector. We ask whether effective implementation of quality related change leads to better organizational performance and higher citizens-as-customer satisfaction. A theoretical model is suggested and examined empirically in a field study of 103 units from 12 public...

Vietnamese local civil servants, which are mainly commune-level ones, identified with the roles and responsibilities of implementing nation's policies while providing services to a population diversity in ethnicity, culture, religion. The population's characteristics determining factors, creating servants' service ethics affecting outcomes their work performance. This paper focuses on analysis ...

Five years after the murder of British MP, Jo Cox, during European Union referendum campaign in 2016, this article examines More In Common initiative through two sites participatory practice: on Twitter via related hashtags–#MoreInCommon and #LoveLikeJo–and ‘More Common’ exhibition (2021–2022) at People’s History Museum Manchester. We consider how both spaces help to organise public feeling way...