A structured method is called quality function deployment (QFD) that translates the voice of the customer into both of the product and service development. The architecture of QFD is composed of a set of matrices that is often referred to as the house of quality (HOQ). HOQ is regarded as a part of the QFD process. The matrices of HOQ include the importance of customer requirements and the relat...

Purpose This paper aims to classify journal papers in the context of hybrid quality function deployment QFD and multi-criteria decision-making (MCDM) methods published during 2004–2021. Design/methodology/approach A conceptual classification scheme is presented analyze QFD-MCDM methods. Then some recommendations are given introduce directions for future research. Findings The results show that ...

Quality function deployment (QFD) is applied to university education system in this paper. It discusses in detail the various aspects and tools associated with QFD. Now a day’s employment competition is fiercer because of global economic crisis. So how to design education program for improving undergraduate competitiveness is focused. QFD theory is applied to education program design for satisf...

Quality Function Deployment (QFD) technique has been developed in the context of Total Quality Management, and it has been experimented in the software engineering domain. This paper illustrated how key constructs from QFD contributed to an development of a second version of a Quality Factor (QF) for a qualitative software evaluation, considering three distinctive but connected areas of interes...

Quality function deployment (QFD) is a planning and problem-solving methodology used to translate customer requirements (CRs) into engineering characteristics (ECs) in the course of new product development (NPD). Estimating the correlation measures among ECs is a crucial step in the product planning house of quality (PPHOQ) construction process because these measures seriously affect the planni...

Quality function deployment (QFD) is a systematic process for translating customer needs into engineering characteristics, and then communicating them throughout the enterprise in a way to ensure that details are quantified and controlled. The inherent fuzziness of relationships in QFD modeling justifies the use of fuzzy regression for estimating the relationships between both customer needs an...

Quality of higher education is its ability to produce a steady flow of people with high intelligence and commitment to learning that will continue the process of transmission and advancement of knowledge. Quality Function Deployment (QFD) is one of the Total Quality Management (TQM) techniques which can be applied for process and design improvement. This study uses QFD as a tool for quality imp...

Traditional QFD planning method compromises contradictions between engineering characteristics to achieve higher customer satisfaction. However, this compromise trade-off can not eliminate the contradictions existing among the engineering characteristics which limited the overall customer satisfaction. QFD (Quality function deployment) integrated with TRIZ (the Russian acronym of the Theory of ...

Quality function deployment (QFD) is the product development process to maximize customer satisfaction. The engineering design characteristics related to product performance are specified for this purpose. For dealing with the fuzzy nature in the product design processes, fuzzy approaches are applied to represent the relationships between customer requirements (CRs) and engineering design requi...