This research aimed at   applying SERVQUAl model to examine the relationship between mobile banking services and customer satisfaction. While the previous researchers had already examined the effect of qualities services on banking customer satisfaction, no previous study was done on mobile banking. Thus, the current paper attempted to fill the gap in the literature by applying SERVQUAL model t...

cloud computing is a new discussion in enterprise it. it has already become popular in terms of distributed technology in some companies. it enables managers to setup and run the intended businesses by avoiding excessive spending on computers, software and hiring expert staff, which proves to be cost effective. cloud computing also helps users pay for the it services without spending massive am...

This paper presents a new mathematical model for a bi-objective job shop scheduling problem with sequence-dependent setup times that minimizes the weighted mean completion time and the weighted mean tardiness time. For solving this multi-objective model, we develop a fuzzy multi-objective linear programming (FMOLP) model. In this problem, a proposed FMOLP method is applied with respect to the o...

Drawing on the conceptual foundations of feedback and behavior modeling we investigate the effects of managers’ coaching intensity on the performance of those they supervise, at multiple levels of an organizational hierarchy. Data from 328 sales associates reporting to 114 middle managers, and 93 middle managers reporting to 32 executive managers are used to test the research hypotheses. Using ...

This paper proposes two models for evaluating Pharmacy Information Systems (PIS) on their user satisfaction, thereby exploring one of the major requirements in designing PIS for pharmacy networks. The first model is developed to measure pharmacies' satisfaction with their PIS and the second model is developed to specify the determinants of PIS satisfaction. Both models were validated by data fr...

We address the issue of generating texts in the style of an existing author, that also satisfy structural constraints imposed by the genre of the text. We focus on song lyrics, for which structural constraints are well-defined: rhyme and meter. Although Markov processes are known to be suitable for representing style, they are difficult to control in order to satisfy non-local properties, such ...

Learner satisfaction has been shown to be positively correlated with quality of learning outcomes. An understanding of the factors that influence student satisfaction with online learning in a particular context can be used as an input to the appropriate design of learning environments, and for the provision of targeted support to students, with an aim to positively influence the student online...

Compositional modelling, the predominant knowledge-based approach to automated model construction, takes a scenario describing the constituent interacting components of a domain system and translates it into a useful mathematical model. This paper extends this approach to enable its application to systems that can not be easily described in terms of interacting functional components. In particu...

Customer Satisfaction Index (CSI) employs a model for measuring and quantifying the satisfaction of customers who have used particular products and services. CSI provides a uniform measure of customer satisfaction that allows for comparison across industries and it illustrates how customer satisfaction is embedded in a system of cause–effect relationships. Despite discussions of nonlinear relat...