نتایج جستجو برای: servqual model
تعداد نتایج: 2105188 فیلتر نتایج به سال:
Important marketing scales such as SERVQUAL are often adapted for use in a particular applied/theory-testing context and/or refined using some statistical method, assuming the resultant scale will have improved psychometric properties for a particular application. However, little attention has been paid to the consequences of how scale modifications are made, the criteria that are used to asses...
The SERVQUAL scale has been used to measure the quality of IT service experienced by business customers. Recent research has extended the IT service quality research by studying the other half of the server-customer relationship, i.e., the IT department (Jia and Reich, ICIS 2005). Building from organizational climate theories, a new construct, IT Service Climate, has been proposed as an anteced...
Customer satisfaction and client orientation concepts are needed in all service providing organisations, including those engaged in construction and infrastructure provision within the public sector where the public perception about their services is at its lowest. This study measures the expectations and perceptions of various service elements among clients of Military Engineer Services (MES) ...
Background and Aim: The provision of high-quality services is considered as a prerequisite to the success of responsible organizations. Using SERVQUAL model, the present article seeks to delve into the quality of services provided in outpatient clinics as judged by patients in case-study hospitals throughout Tehran. Materials and Methods: This is a cross-sectional descriptive research in whic...
Service quality is crucial in retaining customers in both online and traditional stores. However, measuring online service quality is hampered because of the unique aspects of online service quality that are not part of the widely used service quality instrument, SERVQUAL. Identifying these dimensions and assessing their relative importance is the objective of this study. New service dimensions...
PURPOSE To identify the perception of the ophthalmic service quality provided for outpatients of the public healthcare system as well as to detect which actions should be considered necessary and priority in order to improve its quality. METHODS A quantitative descriptive study was carried out on 100 outpatients of the public healthcare system which were submitted to ophthalmic tests at Funda...
Introduction: One of the factors that increases competitive ability is to improve the quality of presented service in organizations such as hospitals. Providing superior services through maintaining high quality is a prerequisite for the success of service organizations. The SERVQUAL model is one of the most commonly used tools for measuring service quality satisfaction. So the aim of this stud...
Portals have evolved from being simple providers of Web page access and corporate databases into being sites that support intelligent management, integration of applications and collaborative processing. Portals can be considered as an evolution of datawarehouses by extending its application to Intranets and giving access to all information resources and knowledge of a firm. All these facts mak...
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