S studies have examined how the ISO 9001 quality management systems standard predicts changes in organizational outcomes such as profits. This is the first large-scale study to explore how employee outcomes such as employment, earnings, and health and safety change when employers adopt ISO 9001. We analyzed a matched sample of nearly 1,000 companies in California. ISO 9001 adopters subsequently...

Purpose – The purpose of this paper is to develop the operational definition of the concept of internalization of ISO 9001, a theoretical construct which until recently had not received the attention it deserves in research on quality management. Design/methodology/approach – Extensive exploratory fieldwork based on both in-depth interviews of general managers, middle managers and employees – 6...

introduction: providing high quality care in emergency room is highly critical. this research was planned to compare emergency room standards of the iranian ministry of health with those of iso9001 (version 2000) method: this descriptive study compared iso 9001 standards with items listed in booklet- a1 (iranian ministry of health standards for emergency departments). expert views were sought f...

The increased competition in the domestic and international market has posed excessive pressure to the manufacturing organizations to successfully implement the ISO 9001 quality standards. The implementation process becomes more challenging when it is surrounded by numerous barriers. Though the presence of barriers makes it more difficult but certain factors (hereby known as enablers) makes it ...

CONTEXT This study aimed to explore the effect of the International Organization for Standardization (ISO) ISO 9001 standard and the European foundation for quality management (EFQM) model on improving hospital performance. EVIDENCE ACQUISITION PubMed, Embase and the Cochrane Library databases were searched. In addition, Elsevier and Springer were searched as main publishers in the field of h...