This study has four main goals: (1) diagnosing the organizational culture of Tehran's pharmaceutical companies; (2) investigating the implementation of different categories of TQM in these companies; (3) comparing two models explaining the relationships among culture, TQM and performance; (4) determining the effect of culture and TQM on performance, according to the preferential structural equa...

Total quality management (TQM) has been widely and successfully implemented and is considered as a strategic and operational tool to gain competitive edge through increased performance and customer satisfaction. However, developing countries, especially Pakistan is still lagging behind to adopt TQM as a strategic tool to optimize its performance. Public health care in Pakistan is one of the mos...

The purpose of the study is to develop and validate an instrument to measure perception on TQM practices among research and development (R&D) center employees. Empirical data were collected from 102 employees in a public R&D center in Saudi Arabia. The content validity, construct validity, criterion-related validity, and reliability were examined. Results showed that the instrument is a reliabl...

Total quality management (TQM) is an integrated management approach that aim to continuously improve the performance of products, processes, and services to achieve and surpass customer’s expectations. This paper investigates Critical success factor for TQM Implementation in Indian airline industry in order to improve the performance and identify the main impediments of implementing TQM success...