As the outsourcing of key suppliers and business processes becomes increasingly popular, the evaluation and selection of the logistics outsourcing companies is of critical importance in supply chain management. However, there are few quantitative studies on the investigation of the main affecting factors of the logistics service quality focused on the market in China, which is one of the develo...

Outsourcing is promoted as one of the most powerful trends in modern management. The rationale for outsourcing some functions and/or processes includes substantial financial economies, increased ability to focus on strategic issues, access to technology and specialized expertise, and an ability to demand measurable and improved service levels. This paper considers a range of core issues related...

A new wave of global outsourcing to India known as knowledge process offshoring, or “KPO,” is following on the heels of the remarkably successful Indian market for information technology outsourcing (ITO) and business process outsourcing (BPO). Like ITO and BPO, KPO allows companies to realize substantial cost reductions by offshoring domestic business functions to lower cost foreign venues. KP...

High levels of shared knowledge can positively influence outsourcing performance and the combination of processes designed to transfer explicit and tacit knowledge, has the most influence on the level of shared knowledge. Some organisations are unaware of the volume and value of knowledge it receives from various interorganisational partnerships. Without appropriate strategies to facilitate the...

Business value from outsourcing is increasingly dependent on how well the relationship between the client and its service provider(s) is managed. This paper analyses the factors that affect outsourcing success in terms of project success, knowledge transfer and sustainability. Data were collected from six businesses in Pakistan representing three outsourcing relationship cases. The findings ind...

OBJECTIVES The purpose of this study was to identify the effects of hospitals' innovativeness on outsourcing decision-making regarding four information system (IS) functions, namely, software programs, network maintenance, hardware systems, and PC/printer maintenance. METHODS Using the 2011 roster of the Korean Hospital Association, this study selected 311 general hospitals as a study populat...

A profound change that has occurred over the last two decades has been the tendency of firms to increasingly outsource tasks and functions that were traditionally done in-house. Business process outsourcing which involves the management and execution of the processes and functions of a firm by an external service provider (Michell and Fitzgerald 1997) first attempted in the mid 90s has become p...