Customer satisfaction and relationship is complex, demanding, and yet crucial to an organization success and its competitive position in the marketplace. Due to rapid changes in emerging technologies there is a need for constant improvement and adjustment of product and services offered using e-commerce systems. Customer satisfaction is dependent on a large number of organizational as well as p...

Though many companies are still just beginning to grasp the potential uses and impacts of the Web and e-commerce, advances in technologies and their application continue. These advances often present various managerial and technological issues for individuals, companies, governments, and other entities. One significant area of technological advancement is the development of mobile e-commerce, w...

This article provides an explanation of how dynamic contextual factors and individual agency influence the adoption electronic commerce (e-commerce) in small medium-sized enterprises (SMEs) Pakistan. Eight multiple qualitative case studies were undertaken, involving 24 face-to-face semi-structured interviews thematically analysed using NVivo. study found that Technology-Organization-Environment...

This research examines potential barriers within the Technology-Organization-Environment (TOE) framework that affect the decision to adopt Electronic Commerce (EC) and extent of EC adoption within Small Businesses (SBs) in the context of developing countries. This research also signifies the discriminators of adoption and non-adoption of different EC applications. Through a questionnaire-based ...

This research examines potential barriers within the Technology-Organization-Environment (TOE) framework that affect the decision to adopt Electronic Commerce (EC) and extent of EC adoption within Small Businesses (SBs) in the context of developing countries. This research also signifies the discriminators of adoption and non-adoption of different EC applications. Through a questionnaire-based ...

This research examines potential barriers within the Technology-Organization-Environment (TOE) framework that affect the decision to adopt Electronic Commerce (EC) and extent of EC adoption within Small Businesses (SBs) in the context of developing countries. This research also signifies the discriminators of adoption and non-adoption of different EC applications. Through a questionnaire-based ...

The main purpose of this paper is to demonstrate an empirical approach to social simulation. The systems and the behaviour of middle-level managers of a real company are modelled. The managers' cognition is represented by problem space architectures drawn from cognitive science and an endorsements mechanism adapted from the literature on conflict resolution in rulebased systems. Both aspects of...