quality of products and services is considered as a key factor for customer satisfaction. quality function deployment (qfd) is known as a critical tool for translating voice of customers to prioritize technical requirements of a production. the level of this satisfaction depends on the number of fulfilled requirements. it should be noted that this level varies according to the possible constrai...

Yogyakarta is one of the regions in Indonesia that has a fast-growing culinary industry. The growth number restaurants present shows business sector experienced growth. One food businesses taking part feeling tight competition today satay business. Satay traditional prominent level popularity and even world. already most variety with total twenty-one types satays every year it continues to grow...

in this paper, we develop an inventory model with delay in payments for deteriorating items. in our model, retailer who purchases the items enjoys a fixed credit period offered by his/her supplier and, in turn, also offers a credit period to his/her customers in order to promote the market competition. the demand is assumed to be linear function of the retailer's current-stock level. the effect...

this study examined the impact of emotion on customer service and service output deals. the main objective of this study was to investigate the impact of physical environment and social services, the excitement, satisfaction and behavioral intentions of customers and ultimately service outputs. the study of the physical environment has two dimensions and design of physical and social environmen...

The modern discipline of customer care is paying more and more attention on the centrality of customers in the modern business organization. It is even more true if we consider the tourist industry where the market globalization and the competition of the emerging Countries is getting more and more hard. Nowadays it is unimaginable to plan a new kind of touristic service/product not considering...

Loyalty programs, as a prevalent CRM strategy, aim to enhance customers’ loyalty and thereby increase a firm’s long-term profitability. Recent analytical and empirical studies demonstrate inconsistent findings on the efficacy of loyalty programs in fulfilling these goals. In this study, an analytical model is developed to analyze the effect of customers’ valuation and their post-purchase satisf...

In order to promote competition, company should be able provide its customers with satisfaction, for instance by giving products better quality, affordable, service than the competitors. Customers satisfaction or unsatisfaction becomes a national, global, industrial and trending topic. is considered goods/service quality expect. Therefore, assurance main priority every company, particularly now...

Customer ratings are valuable sources to understand their satisfaction and are critical for designing better customer experiences and recommendations. The majority of customers, however, do not respond to rating surveys, which makes the result less representative. To understand overall satisfaction, this paper aims to investigate how likely customers without responses had satisfactory experienc...