This research theorizes employee grumbling as a user resistance phenomenon observed during early information system (IS) implementation phases. When the usage of new IS is mandatory, user resistance cannot be observed when focusing technology usage, instead, employees protest against the IS implementation, or spoke rather negatively of it. This form of user resistance behavior is conceptualized...

The authors examined the relationships between perceived organizational support, organizational commitment, commitment to customers, and service quality in a fast-food firm. The research design matched customer responses with individual employees' attitudes, making this study a true test of the service provider-customer encounter. On the basis of a sample of matched employee-customer data (N = ...

Highlighting the implications of transformational leadership, the study examines the role of transformational leadership in predicting employee creativity. The study also investigates the mediating role of innovation climate and moderating role of creative self-efficacy. A study was carried out on a sample included a dyad of 372 employees and their immediate supervisors. The findings indicate t...

This paper proposes linkages between human resource (HR) systems, relational climates, and employee helping behavior. We suggest HR systems promote relational climates varying in terms of the motivation and sustenance of helping behavior. HR systems are expected to indirectly influence the nature of relationships and the character of helping within organizations. By considering HR systems and t...

Everyday connotations of engagement refer to involvement, commitment, passion, enthusiasm, absorption, focused effort, zeal, dedication, and energy. In a similar vein, the Merriam-Webster dictionary describes the state of being engaged as “emotional involvement or commitment” and as “being in gear”. This chapter focuses on engagement at work, a desirable condition for employees as well as for t...

Past choices can influence subsequent choices in employee selection. Previous approaches rather described similar sequential effects with feedback learning or the misperception of randomness. However, in the selection of job candidates also the accumulation of the moral impact of previous choices might influence subsequent choices. We investigated that question by making two major contributions...

Employee empowerment theory and research lacks a single, unifying model capable of integrating the multiple levels of activity and complex relationships that characterize the empowerment process. The model proposed in this paper describes the empowerment process from intervention design to subsequent employee behavior. The dynamics of the empowerment process are presented as reflecting the inte...

Unlike previous behavior management research, this study used a quasi-experimental, control group design to examine the impact of financial and nonfinancial incentives on business-unit (21 stores in a fast-food franchise corporation) outcomes (profit, customer service, and employee turnover) over time. The results showed that both types of incentives had a significant impact on all measured out...

This study examined how organizational control is related to employees' organizational trust. We specifically focus on how different forms of control (process, outcome, and normative) relate to employees' trust in their employing organizations and examine whether such trust in turn relates positively to employee job performance (task performance and organizational citizenship behavior). In addi...