Customer Relationship Management (CRM) and Knowledge Management (KM) have become especial and strategic keys in the current competitive environment for all companies.  The critical role of KM as the main determinant of the success of CRM has been the focal point of the previous researches; the present paper aimed at studying the impact of different KM factors- such as Customer Knowledge (CK), S...

Performance management is considered as a tool to implement strategies and policies, and research organizational goals, and its main purpose is to increase the capabilities, competencies and growth and development of human resources. Such a view of performance management requires the existence of features that make the system efficient and effective, and realize the flexibility and dynamism of ...

introduction: information management system is a formal approach to collect the necessary information in its due time for managers to facilitate decision-making, planning and management. medical records system which is closely associated with pieces of information and their true value can play an important role in health care organizations. the main objective of this study is to compare informa...

background: in process industries, production, storage, transportation, usage and disposal of chemicals are inherently dangerous and the risk of catastrophic accident occurrence is potentially high. to improve safety level in these industries, establishment of process safety management (psm) system is considered as the most effective measures. this study was conducted to determine the degree of...

the telecommunications industry plays an important role in providing ict services to a wide range of customers. in addition to individual customers, corporate customers also are user of these services and have an important role to make return on investment for telecom companies (telcos). therefore, this group of customers should not be ignored by any reason. this is where the telecom companies ...

the purpose of this study is the feasibility of customer relationship management implementation from employees and managers' perspective of melli bank in esfahan city by using structural equation modeling (sem). this study is applicable in terms of purpose and descriptive –survey in terms of method. the sample population of this study was employees and managers of melli bank in esfahan cit...