In the present paper, first the conceptual model of perceived value concept as a mediating variable in tourist perceptions of hotel services is presented and afterwards tested with structural equation modelling. The study reveals that: (a) the relationship between perceived hotel quality and perceived value is strong and positive; (b) the relationship between hotel quality and guest satisfactio...

In this study the relationship between perceived organizational politic with job satisfaction and employee's performance among West Azerbaijan Province petroleum employment was investigated. To conduct this investigation, the Ferries and Kacmar questionnaire for perceived organizational politics; the Eisenbereger questionnaire for perceived organizational support; Wright, McMahan, Deleeuw quest...

purpose – this study tries to examine how perceived instrumentality organizational (the extent to which employees feel that their display of ocb will help in contributing to organizational operations and achievement of organizational objectives) and perceived instrumentality individual ( the extent to which employees perceive that their display of ocb will help in achieving individual objective...

The present study examined the relationship between perceived emotional intelligence, selfesteem and life satisfaction in a sample of 316 Spanish adolescents (179 females and 137 males), ranging in age from 14 to 18. Demographic information was collected, along with data through the use of three self-report measures: the Trait Meta-Mood Scale, the Rosenberg Self-Esteem Scale and the Satisfactio...

OBJECTIVE To examine the associations between perceived quality of care and patient satisfaction among HIV and non-HIV patients in Zambia. SETTING Patient exit survey conducted at 104 primary, secondary and tertiary health clinics across 16 Zambian districts. PARTICIPANTS 2789 exiting patients. PRIMARY INDEPENDENT VARIABLES Five dimensions of perceived quality of care (health personnel pr...

This study examines some major variables moderating the relationships of service quality, customer satisfaction, and customer loyalty in mobile phone services. The study employed statistical analyses, such as reliability analysis, factor analysis, and hierarchical regression analysis. The results of the study reveal that service quality and customer satisfaction positively affect customer loyal...

Individuals differ in their propensity to adopt new technologies, and thus the paper integrates technology readiness index (TRI) 2.0 with technology acceptance model (TAM) by investigating how B2B decision makers’ technology readiness explains perceived ease of use and perceived usefulness of digital services. The study further investigates how perceived ease of use and perceived usefulness imp...

This study investigated the various stressors encountered by the nursing profession. In particular, the following hypotheses were tested: (1) working conditions of nurses significantly affect perceived risk of injury and illness, work dissatisfaction, work satisfaction, energy state at the end of workday, the effort exerted by the registered nurse (RN), psychosomatic outcomes, and musculoskelet...

This study sought to better understand the process of how youth development programs work by examining psychological need satisfaction among youth that participated in a weekly after school program, Cool Girls, Inc. The sample included 216 pre and early adolescent females participating in Cool Girls Club at sites in Atlanta, GA. It was hypothesized that Cool Girls participants would experience ...