Information technologies are changing the way in which higher education is delivered. In this regard, there is a necessity for developing information systems that help university managers measure the quality of online services offered to their students. This paper discusses the importance of considering students’ perception of service quality. The authors then identify key factors of service qu...

Executive Summary: The paper presents an Italian project in which real problems related to data quality in cooperative information systems have been addressed. The project was realized in the context of the Italian e-Government initiative. Pietro Aimetti Gruppo Clas [email protected] Claudio Gagliardi Unioncamere [email protected] 7th International Conference on Information...

Facebook is an online social networking service and as of September 2012, Facebook has over one billion active users. In the context of the store Facebook fan pages, few studies have examined the e-service quality dimensions, information quality and interaction constructs to predict brand image, customer satisfaction and purchase intention. The study attempts to develop the research model to in...

Since the advent of the Internet, B2C e-Commerce has grown substantially across the globe. Whilst much research has examined factors influencing adoption of e-commerce, not as many studies have investigated the postadoption phenomenon of success. Those studies that have investigated IS success and the extensions required to accommodate e-commerce have mainly been conceptual. Few have attempted ...

This study investigates into factors affecting the success of E-service using a research model grounded on the Updated DeLone and McLean Information System Success Model (DeLone & McLean, 2003). Fourteen factors originated from four constructs, i.e., system quality, information quality, service quality, and vendor dimensions, are included in our research model. Using the online music subscripti...

Information quality frameworks are developed to measure the quality of information systems, generally from the designers’ viewpoint. The recent proliferation of e-services and e-learning particularly raises the need for a new quality framework in the context of e-learning systems. This paper proposes a new information quality framework, with 14 information quality attributes grouped in three qu...

This chapter has a dual purpose: (1) to describe and systematise the state of the art of literature examining the quality of electronic service or e-Quality, and (2) to indicate possible routes for future investigation. Large growth potential is forecast for the provision of products and services via electronic channels (mainly, the Internet) (e.g. Evanschitzky et al. 2004). There is also ample...

E-commerce is considered an excellent alternative for companies to reach new customers. However, many e-commerce websites have a short life because they don’t meet the minimal software quality requirements. To help the development of quality e-commerce websites, this work identifies and ranks the main quality attributes to this application domain. The survey of the attributes was based on the s...

In the last decade, the concepts of customer satisfaction and customer retention have gained increasing importance in both online and off-line businesses. The primary objective of the present study is intended to ascertain the factors that affect online consumers’ satisfaction in Taiwan. In it, information quality, system quality, service quality, product quality, delivery quality and perceived...