background: in today's world, survival of any organization depends on its competitiveness and suitable decisions against environmental changes.  one of the effective methods in organizations is to use performance evaluation systems to determine weak points to be improved and strengths to be reinforced. performance evaluation and management not only help organizations to increase competitiveness...

Skillful and efficient human resource is one of the most important tools for reaching the organizational targets and it is almost impossible to reach the predetermined goals and success without having skillful human resources. Therefore, having a study on the personnel's job satisfaction is recommended for all of the organizations. Since the health organizations are among the most important org...

today, organizations continuously try to find the ways to gain loyal customers because of their advantages. customer to customer interactions has attracted more attention among marketers in which customer-to-customer interactions has been known as one of the most important methods of creating loyal customers. the present paper seeks to propose a service model developed in traveling and tourism ...

Nowadays, with increasing service industries, service marketing and service quality have become an important challenge to organizations. The attempts of organizations in this situation are witnesses to this matter. In the past years, the organizations tried to reach service quality appropriation and satisfaction of self-external customers by concepts and approaches of external marketing. One of...

Constraint satisfaction problems are an important class of problems in complexity theory. They generalize many combinatorial problems as well as satisfiability problems and provide canonical complete problems for many complexity classes. The computational complexity of all Boolean constraint satisfaction problems was classified by Schaefer [Sch78] and reveals a dichotomic behavior that is conje...

today, to increase effectiveness is a strategy for success of organizations and their viability. in health care organization not only service cost- effectiveness is a major problem for productivity and organizational management but also customer-centred is in first priority. because of these reasons, most of health organization trend to patient satisfaction for their viability. if complex proce...

customer is the axis of organizations' activities and the mission of all modern organizations is based on the customer. quality as a concern and concept of management is defined in relation to customer satisfaction. regarding the common purpose of customer knowledge management and quality function development technique, this research is to evaluate automobile industry emphasizing the types of c...

Introduction: Nurses who have difficulty balancing their family role and responsibilities because of intense work pressure tend to leave their current jobs to work in organizations which offer better working conditions, lower workloads, and more managerial support. Objective: This study aimed to determine nurses’ work-family conflict (WFC), job satisfacti...

Although there are many studies which have observed the overall impacts of Computer-Mediated Communication (CMC) or Information Systems, and many empirical studies which analysed specific impacts partially, there are few studies which have focused on the overall relationship between CMC management and job satisfaction. Therefore, this study aims to clarify the overall CMC impact framework: CMC ...