In IT Service Delivery, the change of service process definitions and the management of service process variants are primary cost drivers, both for enterprise IT departments but also in particular for IT service providers. Consciously managing the evolution and variation of service specifications and understanding the impact on IT infrastructure in production or planning is necessary to manage ...

Background Disinvestment from inefficient health services may be a potential solution to rising healthcare costs, but there has been poor uptake of disinvestment recommendations. This Australian study aims to understand how health professionals react when confronted with a plan to disinvest from a health service they previously provided to their patients.   Methods This ...

In a service-oriented architecture (SOA), a change or shutdown of a particular service might have a significant impact on its consumers (e.g., IT systems). To effectively cope with such situations, the IT systems affected by a service change should be identified before actually applying the latter. For this purpose, a SOA repository with advanced analysis capabilities is needed. However, due to...

AIM This paper uses the experiences of a programme designed to bring about change in performance of public health nurses (health visitors and school nurses) in an inner city primary care trust, to explore the issues of professional and organizational change in health care organizations. BACKGROUND The United Kingdom government has given increasing emphasis to programmes of modernization withi...

The service trade develops quickly in China and the scale of which is increased. The main body of China’s service trade is transportation and travel. Meanwhile, the deficit in China's balance of service trade is widened and China’ service trade lags behind the China’s goods trade and the service trade in some country. It’s important to assess the dynamic change of the comparative advantage of C...

In a service-oriented multi-tenant SaaS application, all tenants share services and user requests of the service change dynamically. In order to provide high-quality web services, we must solve the problem of the load unbalance caused by dynamic user requests’ change. This paper proposes an approach based on hypergraph partition to keep load balance for serviceoriented multi-tenant SaaS applica...

In IT Service Delivery, alignment of service infrastructures to continuously changing business requirements is a primary cost driver, all the more as most severe service disruptions can be attributed to poor change impact and risk assessment. In nowadays service-oriented business environments, services are shared amongst multiple higher-level or composite services, while the highest composition...