Recent years have seen an increased interest in using yield management techniques to maximize profitability in capacity constrained situations. The general principles and history of yield management are reviewed. General implementation issues and techniques are discussed, and various industries are considered for impact and specific implementation issues. Service and manufacturing industries ar...

Introduction / purpose Knowing your customers and being able to provide what satisfies them is a critical issue for today’s service providers and at the core of today’s marketing paradigm. Knowledge of consumer behaviour helps in effective segmentation and in creating successful service offers. However, consumer behaviour varies across industries and is considered to be multidimensional (Zeitha...

This paper investigates the empirical relevance of a model of structural change and the growth of industrial sectors. The model analyses the process of diffusion of general-purpose technologies (GPTs) and how this affects the dynamic performance of manufacturing and service industries. The empirical analysis studies the dynamics and the determinants of labour productivity growth for a large num...

M ARKETING thinking and practice has been gradually moving into service industries. Its role in service industries is still limited, however. It has achieved some utilization in banks and airlines, to a lesser degree in insurance, brokerage, and public transportation, and still less in law, accounting, management consulting, medicine, architecture, and engineering. Even marketing research firms...

The nation’s economic growth following the recession of 2001 has often been characterized as a jobless recovery. While many point to the off-shoring of jobs to explain low job growth in the United States, a more important factor has been the acceleration of productivity improvements within the domestic economy. In the short run, an increase in productivity growth can cause social tensions as wo...

The deeper and more important opportunities have always been about directly exploiting the properties of the Web as platform including user generated content, subsequent potentials to harness collective intelligence, network effects, and creating organic, federated software ecosystems that get better the more people use them. There’s a whole aspect of Web 2.0 that can drive genuine business val...

The phenomenon “productivity paradox” indicates that investment in information technology is not positively associated with financial performance. However, there have been debates as to whether this phenomenon is actually valid or not. In this study, we explore the different roles of IT for increasing productivity in manufacturing and service industries using the data mining method called Weka ...

Yiting Xing, Ling Li, Zhuming Bi, Marzena Wilamowska-Korsak and Li Zhang* 1 School of Economics and Management, Chang’an University, Xi’an, China Old Dominion University, Norfolk, VA, USA Department of Engineering, Indiana University Purdue University Fort Wayne, Fort Wayne, IN, USA Safety Engineering Department, College of Engineering, Warmia and Mazury University at Olsztyn, Olsztyn, Poland 5...

This paper employs artificial neural network and decision tree to derive knowledge about the job attitudes of Generation Xers. The sample frame consisted of 1000 large Manufacturing Industries and 500 large Service Industries, randomly selected from the Common Wealth Magazine 1000 index of Taiwan Manufacturing Industries and Service Firms. Then, we exploited the ART2 neural model to take the co...