SOA is type of architecture that used service to simplify integration activities and use the components for reusable. Companies to survive in the dynamic environment needed to strengthen their organizations through information systems and service-oriented architecture is a way for the integration and effectiveness of the use of information systems and achieve organizational agility. In this pap...

Success of total quality management is associated with the ability to learn, absorb, adapt and implement changes in organizational attitudes and to integrate them into the organization. The purpose of this study is to investigate and improve some undesirable behaviors against customer-oriented total quality, using system dynamics approach. After reviewing the theoretical literature and conducti...