introduction: self-assessment in healthcare is inevitable, like in all other sections. scarce resources, necessity of performance refining, vitality of provided services and quality of services are evidence for necessity of having a proper system of self-assessment of performance in this area. hence, the purpose of present study was to study areas of improvement based on european foundation for...

Using the effective management tools that are relevant tothe organization’s needs for excellence has become so important for thecompanies to improve their performances and then increase customersatisfaction and gain market shares. Quality function deployment is anefficient and powerful tool in design, development, and planning of products.The main function of quality function deployment is conv...

Purpose: The purpose of this paper is to understand whether or not the European Foundation for Quality Management (EFQM) Model and Shingo promote are embedded into three pillars sustainability, as well propose a conceptual model excellence in business towards sustainability. Methodology/Approach: Following PRISMA methodology, 102 articles were included review. A bibliometric co-citation network...

introduction: establishing improvement in every organization requires assessment of organizational performance, planning and goal-setting to improve the performance. despite remarkable progresses occurred in recent years on designing the frameworks and performance evaluation systems, many organizations still rely on traditional criteria. therefore, according to the importance of performance eva...

BACKGROUND European Foundation for Quality Management (EFQM) model is a widely used quality management system (QMS) worldwide, including Iran. Current study aims to verify the quality assessment results of Iranian National Program for Hospital Evaluation (INPHE) based on those of EFQM. METHODS This cross-sectional study was conducted in 2012 on a sample of emergency departments (EDs) affiliat...

organizational performance improvement is the concept of measuring the output of an organization, then modifying the process or procedure to increase the output, increase efficiency, or increase the effectiveness of the process or procedure. in this paper, a methodology is presented for applying simultaneous the efqm excellence model and the balanced scorecard in organizational performance impr...