Service companies often face complaints due to the challenges of providing standardized services. Unlike manufacturers that produce products using machines, service are more susceptible consumer complaints. Procedural justice and interpersonal factors determine success rate complaint handling. This study aims examine impact procedural on satisfaction through The adopted a quantitative approach ...

testimony is one of the most important reasons that legislator has accounted for proving the litigation and it is of special importance. witness is the most important pillar of testimony. due to great and special influence of testimony to prove or disprove the litigations, it is necessary to qualify the witness. one of the most important qualifications of the witness is his justice. justice is ...

one of the issues disagreed among the islamic jurists is the possibility of the actualization of justice among the people of the scripture. the renowned majority of the jurists believe in the non-actualization of justice among the disbelievers in general. this article, at first, points out the evidences of the renowned majority of the jurists on the non-actualization of justice among the people...

Criminal justice success stories — for example, the sustained reduction in crime in major U.S. cities during the past fifteen years — are poured over by officials from around the world in an effort to distill the lessons and replicate the accomplishments . Best practice manuals, providing protocols intended to guarantee success, are in abundant supply . At the same time, in the criminal justice...

justice demonstrates in behavior of any person with another person and in government behavior with the people of the society. social justice is a kind of justice that expresses this concept in society. selecting the slogan of justice from modernity1 by marxism caused the social justice be the main idea in the governance of communist cities. the idea that it is different concept based of marxist...

in this paper the concept and the definition of the social and economic justice are evaluated considering the views of western and islamic thinkers and theorist and the focus is on the rationality. according to this evaluation, the criteria of economic justice in accordance with the islamic framework are extracted; which are: the equal availability of natural resources for everybody, the determ...

in this article, in order to demonstrate the pragmatic elements of rawls’s viewpoint, the developmental path of his a theory of justice shall first be investigated. this development has two phases: in the first phase, justice has an ethical-philosophical basis. in a theory of justice, this phase is specifically shown under the title of theory of justice. in the second phase, justice has no phil...

Web-based live-chat support services are one promising means toward improving customer service. However, such services and their success factors have been rarely studied. This study bridges this gap. It builds on justice and service marketing theories, and examines key factors that drive intentions to continue using web-based live-chat support services and to provide positive word-of-mouth. The...

Objective: The purpose of this study is to evaluate the relationship between perceived organizational justice and organizational commitment of physical education teachers in West Azerbaijan province. Methods: Research method is descriptive-correlation conducted using the field method. Statistical population includes physical education teachers in West Azerbaijan which are 1091 persons. The samp...