Recent studies show that hospitality and services can, if attractively designed, elicit positive responses from guests or customers. Although responses are individual and highly subjective, Fuzzy Quality Function Deployment (FQFD) may provide a competitive advantage to those who are able to read and interpret customers’ responses and needs in terms of hospitality services. This study introduces...

The aim purpose of this paper is to empirically study the assessment of customer relationship management (CRM) for global shipping carrier-based logistics service providers (GSLPs) in Taiwan. At first, an evaluation framework integrated three methods and with combination of three stages questionnaires is developed. Three methods are threshold and importance analysis (TIA) approach, importance-p...

Saffron is the most expensive spice and is significantly valuable in non-oil export. Drying process of saffron is considered as a critical control point with major effects on quality and safety parameters. A suitable drying method covering standards and market requirements while it is costlty benefitial and saves energy is desirable. Solar drying could be introduced as an appropriate procedure ...

School buildings and facilities constitute essential educational infrastructure have a formative impact on the safety, development, socialization of students. However, many existing school are increasingly aging deteriorating, requiring urgent refurbishment, raising need to assess develop quality function propose strategies for improved building reconstruction. Apart from initial planning phase...

El objetivo de este estudio es evaluar herramientas manufactura esbelta como una estrategia mitigación riesgos operacionales en cadenas suministro del aguacate Hass el departamento Valle Cauca, Colombia. Se usa mapa la cadena valor y se identifican los riesgos. Para priorizarlos, implementa Análisis Modal Efectos Fallas (AMFE), Despliegue Función Calidad Lógica Difusa (FQFD). Estos relacion...