The purpose of this paper is to suggest an enhanced Process model with customer experience focus and its related documentation structure applicable to many industrial contexts. Since the Business Process Framework, also known as eTOM, is originally a Process Model for Telco industry and now being used broadly in many industries, ISO9001 is a historical and generic standard with customer focus, ...

This paper explores the implementation of process-based management systems within organisations that have recently achieved certification of the quality management system ISO 9001: 2000. Certification to the ISO9001: 2000 quality management system is considered by many academics and business people alike to be an important step toward the total quality management principle of process based mana...

The paper proposes to use CIDOC-CRM and its extension CRMdig to document the planning and execution of 3D models of cultural objects in order to manage the quality of the replicas. Full documentation of every process is key to guarantee the quality of the outcomes according to the industrial approach to quality known as Quality Management, for example as described to ISO9001:2008.

Practical Control's embedded software team have experience in large multiprocessor designs through to small single low power embedded software devices. We are ISO9001 certified and have rigorous quality procedures for software development, change control, defect tracking and software verification. We follow agile development practices and are experienced in project managing large and complex de...

Due to the ISO9001:2000 requirement for modelling business processes and the need to share business process models in Enterprise Networks, many enterprises will be looking at sharing and reusing existing enterprise models. This article identifies measures to ensure that enterprise models are interpreted as intended, thereby controlling the quality of processes using and reusing enterprise model...

Software developers and IT providers can benefit by defining a Process Model as a framework for their currently implemented practices and processes. By basing it on the “good practice” of the ISO12207 Software Life Cycle standard, it helps to implement quality management practice consistent with ISO9001, assess the capability of their processes against a maturity model such as ISO15504 (SPICE) ...