During the past three decades, PCIs – process capability indices – have inspired hundreds of pages of scientific research. The trade-off between simplicity and precision in reproducing an overall process quality prediction is both the reason behind the criticism for Cp and Cpk and the motive for their widespread use. Indeed, their strength in simplifying the assessment of a process control stat...

In contrast with Mobility Factor (MF) and Risk Assessment Code (RAC) indices, IR attributes a risk share to metal species bound to reducible and oxidizable phases which are totally neglected in both of the two above-mentioned indices. In other words, besides the absolutely mobile fractions, the potentially mobile ones are also regarded in risk evaluation process elaborated by IR. The different ...

The capability maturity model integration (CMMI) has become one of the most preferred approaches to software process improvement (SPI). However, the amount of discontinued or delayed CMMIdriven SPI projects is considerable. In this paper we investigate the culture embedded in the CMMI and compare it with the cultures within an implementing organization in Scandinavia by utilising the competing ...

Background: Maturity models for IT service such as CMMI-SVC and MR-MPS-SV requires identification of critical business process and definition of relevant metrics to support decision making, but there is no clear direction or strict suggestion about which should be those processes and metrics. Aims: We aim to identify adequate metrics to be used by organizations deploying IT service maturity mod...