background: the implementation of patient education within a hospital is a difficult task that plays a key role in improving and controlling diseases and providing quality healthcare services. objective: the current study evaluated the effect of patient education on the quality of nursing care and inpatient satisfaction in surgical wards of selected hospitals in isfahan, iran. methods: this qua...

background: caring is the core of nursing and holistic high-quality care is considered as one of the main concerns of nursing managers. evaluation by main care recipients and assessment of their satisfaction with different levels of care is a way to determine and improve the quality of nursing care. the aim of this study was to determine the relationship between the quality of nurses’ caring be...

patients and methods a questionnaire was developed by a departmental checklist focus group, which aimed to identify the perception of health care checklists in general as well as specific checklists for routine and crisis situations in anesthesia. furthermore participants were asked regarding their perception of performing routine anesthesia and managing crisis situations without any cognitive ...

conclusions there was a negative gap between the patients’ expectations and what they actually perceived in the studied rehabilitation centers (with the exception of one public clinic); therefore, improvements are needed across all five dimensions. patients and methods this was a cross-sectional study conducted in ahvaz, iran. the study sample was composed of 255 patients randomly selected from...

background and objectives: data on patient complains can be used as a feedback to improve the quality of healthcare services. the aim of this study was to develop an indicator for reliable retrieval of statistical data on patient complaints.   methods: a triangulated study was conducted. a comprehensive literature review was done to identifying the relevant major themes. two-rounds of delphi se...

conclusions the interaction quality and process quality were the key determinants of patient’s trust in the private hospitals of tehran. to enhance the patients' trust, quality improvement efforts should focus on service delivery aspects such as scheduling, timely and accurate doing of the service, and strengthening the interpersonal aspects of care and communication skills of doctors, nurses a...

implementation of patient feedback is considered as a critical part of effective and efficient management in developed countries. the main objectives of this study were to assess patient satisfaction with the services provided in hospitals affiliated to tehran university of medical sciences, iran, identify areas of patient dissatisfaction, and find ways to improve patient satisfaction with hosp...