patient satisfaction is one of the sensitive indicators in determining the effectiveness of service rendered in hospitals. the study focus on comparing the health care services of  two cardiology based corporate hospitals in hyderabad, andhra pradesh, india. the data for the study was collected through a questionnaire consisting of two sections. an attempt has been made to elicit the informatio...

quality of service (qos) is an important issue in the design and management of web service composition. qos in web services consists of various non-functional factors, such as execution cost, execution time, availability, successful execution rate, and security. in recent years, the number of available web services has proliferated, and then offered the same services increasingly. the same web ...

service oriented enterprises (soes) are subject to constant change and variation. in this paper, the changes are considered from an economic perspective based on service culture notion. once a change is implemented, the costs of some member services may increase, whereas the costs of some other services may reduce. we construct a game theoretic model trying to capture the possible conflicting i...

tourism, combined with the phrase medical, seems to be a new form of tourism which has gained huge popularity in recent decades. though, a number of literatures available with regard to the tourism industry and the competitiveness of the destination, however, the major aspects which determine the satisfaction of medical tourists are hardly focused specifically on malaysia. there is a lack of em...

in this paper the design and implementation of fault tolerable architecture for scientific workflow engines is presented. the engines are assumed to be implemented as composite web services. current architectures for workflow engines do not make any considerations for substituting faulty web services with correct ones at run time. the difficulty is to rollback the execution state of the workflo...

certain advantages of service-oriented architecture have led to the spread of this type of architecture around the world. however, some special features of this type of architecture have led to more compromise between the security in the information system and other information systems. the purpose of this paper is to identify and examine the impact of factors and dimensions of the information ...

background: in-service training courses are one of the most available programs that are used to improve the quantity and quality level of the staff services in various organizations, including libraries and information centers. with the advent of new technologies in the field of education, the problems and shortcomings of traditional in-service training courses were replaced with virtual ones. ...

service failure can put companies out of business if attention is not paid to this problem. the purposes of this study were to investigate the explanatory relationships between hotel guests’ perceptions of (a) service failure; (b) service recovery strategies in each service failure situation and behavioral intentions. this study explained the components of service recovery strategies used when ...