The increasingly interconnected world is leading to continuous and profound transformations within among service systems (e.g., firms, industries, societies). While research studying such growing, the literature missing a conceptualization of system transformation (SST) that accounts for richness diversity phenomenon. This hinders development approaches intentionally influence SST toward desire...

the purpose of this research is to explore the relationship between after sales service quality and customer satisfaction in informatics services corporation. based on available literature review and guidance of professors and expert people, after sales service elements were identified, which are contact, responsiveness, personnel efficiency, system/product efficiency, system availability, cust...

This paper proposes a novel facility location model for health service network design by considering different key elements including the reliability aspects, service capacity, congestion, service quality, surrounding public infrastructures, geographical accessibility and several types of cost such as investment, transportation and operational costs. We formulate the problem as a robust scenari...