patient satisfaction is one of the sensitive indicators in determining the effectiveness of service rendered in hospitals. the study focus on comparing the health care services of  two cardiology based corporate hospitals in hyderabad, andhra pradesh, india. the data for the study was collected through a questionnaire consisting of two sections. an attempt has been made to elicit the informatio...

The role and influence of information technology related to business and value creation of a firm are discussed controversially. The question how technology can drive service innovations is especially crucial in highly competitive and quickly developing areas such as digital platforms – and at the same time not well understood. This study investigates the role of information technology for serv...

In this talk, various trends in the current service economy are explained. Global economy has turned out to be a service-oriented economy, in addition to the fact that the economy is going along with more digitized information rather than just labor intensive human service activities. In Japan's case, for example, more than 70% of GDP has been created by service sectors in a broader sense recen...

Service economy, service science, service-dominant logic and servitization are apparently related terms. All of them emerged and are located in different disciplines, which do not ease things at all. Accordingly, this paper provides on the one side a fundamental theoretical background on these topics, and on the other side facilitates subsequent research by providing some reference points. At t...

In this modest essay, we reflect on the crucial role of sensegiving, and hence sensemaking, in the creation of IT-enabled service encounters. “Creation” has two meanings here: (1) the design of repeatable (reproducible) IT-enabled services, and (2) the on-going coproduction of IT-enabled service events by service providers and recipients. Indeed, we will argue that the sense given by diverse an...

Patient satisfaction is one of the sensitive indicators in determining the effectiveness of service rendered in hospitals. The study focus on comparing the health care services of  two cardiology based corporate hospitals in Hyderabad, Andhra Pradesh, India. The data for the study was collected through a questionnaire consisting of two sections. An attempt has been made to elicit the informatio...

Sharing economy is associated with a series of economic activities in terms of renting, lending, trading, bartering and swapping of goods, service, space or money, that take place in organized systems or digital platforms. In this research, we interviewed 50 drivers, a kind of users type who provides cars and service from a car-sharing digital platform. Based on the prior studies of motivation,...