The operational management of healthcare services is expected to directly touch patient experiences. Iranian Ministry of Health and Medical Education (MoHME) for the first time, as such, has sought to improve the operational management of healthcare delivery within a reform agenda by setting benchmarks for ‘number of visit per hour’ and waiting time in outpatient clinics of about 700 affiliated...

This chapter provides a summary of the planning and scheduling decisions for outpatient procedure centers. A summary and background of outpatient procedure centers and their operations is provided along with the challanges faced by managers. Planning and scheduling decisions are discussed and categorized as either long or short term decisions. Examples and results are drawn from the literature ...

Appointment scheduling systems are used by primary and specialty care clinics to manage access to service providers, as well as by hospitals to schedule elective surgeries. Many factors affect the performance of appointment systems including arrival and service time variability, patient and provider preferences, available information technology and the experience level of the scheduling staff. ...

P satisfaction with an appointment system when they attempt to book a nonurgent appointment is affected by their ability to book with a doctor of choice and to book an appointment at a convenient time of day. For medical conditions requiring urgent attention, patients want quick access to a familiar physician. For such instances, it is important for clinics to have open slots that allow same-da...

introduction: hospitals require a central monitoring and improve planning process in order to enhance patient care quality. regarding the current developments in health care systems, the question is which information system can support transformation of hospitals. this review article focuses on the capacity of enterprise resource planning (erp) systems for the transformation of hospitals. metho...

We consider an appointment system where heterogeneous participants are sequenced and scheduled for service. As service times are uncertain, the aim is to mitigate the unpleasantness experienced by the participants in the system when their waiting times or delays exceed acceptable thresholds, and address fairness concerning balance of service levels among participants. In evaluating uncertain de...

Reminder systems have great potential to enhance healthcare outcome, but there is a big space for improvement to facilitate the collaborative appointment management with accessible mobile communication technology. This study proposes a design of integral reminder systems that automates the process of appointment rescheduling for patients and physicians in addition to confirmation and cancellati...