The purpose of this study is more focused on customer retention. Determine the effect retention important for companies to future progress. seems result from tlte kind repeated decisions by customer. In authors investigated effects locational convenience, One stop shopping Satisfaction, Trust, Commitment, Firm expertise, reputation in PT Bank Negara Indonesia (Persero) Tbk Trisakti University b...

The most widely used reputation models assume uniform users’ preference structure. In this paper a new reputation management model is presented. It is focused on aggregation of community wide reputation in situation when agents do not share the same preference structure. The reputation is interpreted as vectors of attributes that represent several reputation evaluation criteria. Outcomes of the...

Reputation concerns may help to achieve efficiency in cases where imperfect information impedes it. In this paper I highlight the endogenous property of reputation and analyze how it undermines the effectiveness of reputation to achieve efficiency. More reputation implies the possibility of undertaking more activity. At the same time, more activity generates more signals under which reputation ...

Gavagai used its commercially available system for the filtering and polarity tasks in the evaluation campaign for online reputation management systems at CLEF 2013. The system is built for large scale analysis of streaming text and as part of the services Gavagai provides, it measures the public attitude visavi targets of interest. This mechanism — with no adjustment for this specific task — w...

This paper introduces a set of principles for governing the design and operation of online reputation systems. We also introduce the design, architecture, and implementation of a flexible, general-purpose framework, called Pythia, for building reputation systems. We give a sample application of our framework to illustrate its use.

Reputation-management, as proposed for dynamic and open systems aims to provide mechanism for analysing the behaviour of agents, and to distribute this information so that the impact of the actions of those acting against the interests of a community can be limited. We study the assumptions that underpin this decisionmaking role for reputation-management and highlight its limitations with regar...

Nowadays more and more Internet applications install reputation systems to collect opinions users have about some reputation objects. The opinions are usually formalized in the form of ratings the reputation system can use to build overall reputation profiles of the reputation objects. Reputation objects might be other users, products, web content and anything else that can be rated. Users may ...

We consider an environment where trade is decentralized and agents only obtain informationabout the state of the economy (the amount of money in circulation) through their personalexperiences in the market. We describe the individual agent decision as a two-armed banditproblem and characterize the dynamics of the market under different regimes. We study howthe bank’s (the agent ...

The most widely used e-Banking instrument in Nigeria is e-Payment, particularly the automatic teller machine (ATM) card. However, with the adoption of e-Banking by all the banks in Nigeria, the volume of cash in circulation has continued to increase pre-and-post bank recapitalization/consolidation exercise. Furthermore, some of the 25 banks that survived the exercise were found lately to have d...