The impact of organizational performance plays a vital role in propelling both economy and stability. Over the years banks have been aggressive expansion merging to maximize their market presence country. And they become interested determining what factors affect appropriate strategies make order achieve productivity profitability. This study investigated influence perceived culture, job satisf...

Today ,Banks to survive and grow it becomes critical to manage customers, build and maintain a healthy relationship with customers. Data Mining in Banks can play a significant role for customer relationship Management. The areas in which Data mining Tools can be used in the banking industry are customer segmentation, Banking profitability, credit scoring and approval, Predicting payment from Cu...

in spite of the much investment on using it in banking and in spite of users’ easy access, reports show that some people do not use it. this problem shows the need to explore factors which determine the acceptance of internet banking system by users. the purpose of this study is to establish the relationship between perceived security and trust in internet banking from the viewpoint of female c...

This study aimed to assess banking service quality in Vietnam and to make a comparison of customers' and bank staff's perceptions of this based on six dimensions of the BSQ (bank service quality) model suggested by Bahia & Nantel (2000). All the data were collected through questionnaires which were delivered to two groups: customers and bank staff in some large banks in Vietnam. Descriptive sta...

services require high involvement of consumer in consumption process. when consumers experience a service, their evaluation of service quality will change. the propose of current study is to provide a conceptual model for measuring hardware and software quality of banking services in the context of iran’s banking industry. current study is descriptive-applicable one in which has been done by a ...