نتایج جستجو برای: based measure service quality perceived service quality index servqual model
تعداد نتایج: 5495833 فیلتر نتایج به سال:
this study aimed to empirically develop a reliable and valid model specifically for measuring service quality of sport conferences as sport event tourism. to assess the model which has been established based on the survey, data gathered from 136 of attendees in sport conference. finding of this study showed that participants form their service quality perceptions based on their evaluations of 4...
Information system service quality has been a very important theme in both IS practice and research. User service expectations affect perceived service quality and user satisfaction. The objectives of this research are to i) to explore the relationship between perceived IS service quality and user satisfaction across the three regions of zone of tolerance (ZOT) and ii) to validate the associati...
BACKGROUND Treatment of drug addicts is one of the main strategies of drug control in Iran. Client satisfaction strongly influences the success of any treatment program. This study aimed to explore the difference between customer expectations and perceptions in drug addiction treatment centers of Kerman, Iran, using SERVQUAL model. METHODS Using a cross-sectional design 260 clients referring ...
Purpose: The purpose of this study is to evaluate service quality level in public libraries against Six Sigma quality level by combining SERVQUAL and Six Sigma techniques. Method: This is an applied study conducted as a survey. The population consists of all SANAEE public library members. Through simple random selection, 217 people are chosen. SERVQUAL questionnaire is used as research tool. Fi...
A Many crucial aspects of service management are multifaceted. However, the traditional approach to measuring complex dimensions such as service quality clearly is inadequate. Essentially, this study integrated the five dimensions of SERVQUAL and adopted a fuzzy set theory based research design. The five dimensions of SERVQUAL were tested for five hospitals using Fuzzy set theory to clar...
The Relative Importance of Service Quality Dimensions in Positive and Negative Ecommerce Experiences
The proliferation of socialized data offers an unprecedented opportunity for designing customer service measurement systems. We address the problem of adequately measuring service quality using socialized data. The theoretical basis for the study is the widely used SERVQUAL model and we leverage a dataset uniquely suited for the analysis: the full database of online reviews generated on the web...
the purpose of the study is to evaluate the service quality of islamic azad university of mazandaran. the study was a descriptive survey. the statistical population consists of all islamic azad university students of mazandaran and 373 students were chosen through stratified random sampling method as the sample of the study. the data were collected using the servqual standardized questionnaire....
The high cost of attracting new customers on the Internet and the relative difficulty in retaining them make customer loyalty an essential asset for many online vendors. In the non-Internet marketplace, customer loyalty is primarily the product of superior service quality and the trust that such service entails. This study examines whether the same applies with online vendors even though their ...
ntroduction: During the last decades, the issue of university quality has become a serious problem among activists and scholars due to the increasing mass of higher education. Therefore, monitoring the quality of universities is more important than ever. The purpose of this study was to evaluate the quality of educational services in Faculty of Literature and Humanities of Sistan and Baluchi...
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