The rapid proliferation of mobile phones and other electronic gadgets has not only changed the way people live, but also created a new channel for marketing. One such new technology is the mobile banking development, which can significantly impact a bank’s operational efficiency and customer service aspects. Yet, the adoption of mobile banking in the Asian region has been relatively slow compar...

Using of new technology in economical field is one of the main goals of putting electronic government in the definition of society and community. These changes are put in cultural bases and we are not able to anticipate all probable results before encountering cultures with new technology mostly has been one of the theoretical survey and practical difficulties in governing of societies. The rat...

in recent years,internet-based banking services have become the focus of competition in iran’s banking system. in this respect, internet banking users’ identification and segmentation leads to better understanding of users’ needs and expectations and planning to meet them. this in turn will result in improving the image of the bank and obtaining competitive advantage. in this research, seven ba...

Public services called „e-anything” (e-government, e-banking, ecommerce, etc.) meet many different barriers, which reduce their efficient applicability. One of them is requirement of assurance of the information security when it is transmitted, transformed, and stored in the electronic service. It is possible to provide an appropriate level of security applying the present-day information techn...

The study focuses on the Innovative services provided by the banks as mobile banking, phone banking, card banking, internet banking and inter-branch banking. The study analyse the satisfaction level, usage period and user rate of account holders while using these innovative banking services. The study also focus on the inter relationship between the groups and with in the groups. The broad obje...

Technology has introduced new ways of delivering banking to the customer, such as ATMs and Internet Banking. Hence, banks have found themselves at the forefront of technology adoption for the past three decades. Banks began to look at e-banking as a means to replace some of their traditional branch functions. e-banking products/services like ATM and electronic funds transfer were a source of di...

Software is intended to enable and support organisations to function effectively and efficiently. Hence its deployment is critically vital. Software deployment involve two primary components, technology and nontechnology actors. Both actors offer vital contribution to software deployment. Unfortunately, there has been more focus on the technological actors over the years. This could be attribut...

Nowadays, the great benefits of cloud computing have dramatically increased the number of e-banking users. Hence, the competition in the banking industry has boosted and managers need to evaluate their branches on a regular basis. To this end, this study aims to evaluate cloud-based banking systems based on the Quality of Service (QoS) attributes using the Dynamic Network Data Envelopment Analy...

This paper examines how New Zealand banks enhance their retail banking services through the Internet. Seven NZ online banks were studied in terms of their web sites’ effectiveness, functionalities and Internet strategies. The functionality was examined by evaluating banks’ web sites using a tailored electronic commerce model. The effectiveness was surveyed utilising a judgment sample of actual ...