www.pharmacypractice.org 158 ABSTRACT Objective: This study aimed to produce current data regarding behavioural aspects of non-prescription (over-the-counter) medicine purchases, in light of changes in the pharmaceutical market and increasing provision of professional services in pharmacies. Methods: Data were collected in 15 community pharmacies in South-East Queensland, Australia, over 540 ho...

Organizations have used Customer Lifetime Value (CLV) as an appropriate pattern to classify their customers. Data mining techniques have enabled organizations to analyze their customers’ behaviors more quantitatively. This research has been carried out to cluster customers based on factors of CLV model including length, recency, frequency, and monetary (LRFM) through data mining. Based on LRFM,...

Our aim was to investigate the relationship between suppressing emotion and engaging with complaining customers at work and experience of depression and anxiety symptoms. We used nationally representative data from the Korean Working Condition Survey with 15,669 paid customer service workers. Job characteristics of "Engaging with Complaints", "Suppressing Emotion", experience of depression and ...

Purpose: The study aims to examine the mediating role of customer accounting information used in relationship between intensity competition, marketing orientation, accounting, and operational performance case Vietnamese enterprises. Theoretical framework: research model is inherited from Guilding McManus (2002), Gupta Lehmann (2003), Pfeifer et al. (2005) about usefulness business performance. ...

The aims of this research was to identify prospective customers by conducting customer segmentation based on recency, frequency, monetary (RFM) values and demographic variables. step were selected the data normalized. normalized clustered using density spatial clustering applications with noise (DBSCAN) algorithm. k-dist graph utilized RStudio tools best for epsilon MinPts. outcome utilizing 0....

Providing good service quality is of great strategic importance in the management any organization. Besides ensuring excellent clinical care, hospitals should also focus on providing to their patients and visitors. The findings from this study could provide useful information as how better manage services harness technologies enhance quality. shows that there still a lot room for improvement he...