The aim of this thesis work was to develop a management information system model for process-oriented healthcare organisations. The study explores two questions: “What kinds of requirements do healthcare managers place on information systems?” and “How can the work and information systems of healthcare managers and care providers be incorporated into process-oriented healthcare organisations?” ...

health systems across the world are concerned with the quality and safety of patient care. this includes investing in research and development to progress advances in the treatment and management of individuals and healthcare organisations. the concept of evidence- based healthcare has gained increasing currency over the last two decades; yet questions persist about the time it takes for new re...

BACKGROUND A model of quality management called Strategic Collaborative Quality Management (SCQM) model was developed based on the quality management literature review, the findings of a survey on quality management assessment in healthcare organisations, semi-structured interviews with healthcare stakeholders, and a Delphi study on healthcare quality management experts. The purpose of this stu...

PURPOSE The aim of this paper is to illustrate and discuss how healthcare organisations can act as institutional entrepreneurs in a context of change. DESIGN/METHODOLOGY/APPROACH The authors conducted an in-depth longitudinal case study (2005-2008) of a healthcare organisation in the province of Quebec, Canada. Data collection consisted of real-time observations of senior managers (n = 87), i...

Developing, implementing and using information technology in organisations is a complex social activity. It is often characterised by ill-defined problems or vague goals, conflicts and disruptions that result from organisational change. Successfully implementing information systems in healthcare organisations appears to be a difficult task. Information Technology is seen as an enabler of change...

In their valuable discussion of whistleblowing in healthcare organisations, Mannion and Davies highlight the importance of organisational culture in influencing whether people raise concerns, and whether these concerns are listened to and acted upon. The role of leadership in shaping organisational culture is well-established1 and in this commentary, we will examine the influence of leaders in ...

CONTEXT The recurrence of past security breaches in healthcare showed that lessons had not been effectively learned across different healthcare organisations. Recent studies have identified the need to improve learning from incidents and to share security knowledge to prevent future attacks. Generic Security Templates (GSTs) have been proposed to facilitate this knowledge transfer. The objectiv...