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Aalto University, P.O. Box 11000, FI-00076 Aalto www.aalto.fi Author Heidi M. E. Korhonen Name of the doctoral dissertation Customer Orientation in Industrial Service Innovation Publisher School of Science Unit Department of Industrial Engineering and Management Series Aalto University publication series DOCTORAL DISSERTATIONS 124/2016 Field of research Leadership and Knowledge Management Manus...

Based on a random sample of 500 South Yorkshire non-hi-tech manufacturing small, medium-sized enterprises (SMEs) the quantitative findings support the hypothesis that size, strategic, and market orientation associate with innovation. The results show that prospectors are medium-sized companies and small companies, defenders. Prospectors are more innovative and market-oriented than defenders. Th...

This research seeks to understand which of three different strategic orientations of the firm (customer, competitive, and technological orientations) is more appropriate, when, and why, in the context of developing product innovations. We propose a structural model of the impact of the strategic orientation of the firm on the performance of a new product. This impact is hypothesized to occur as...

In this paper, we compare the competitiveness between clustered and dispersed Small Medium Enterprises (SMEs) in Indonesian food processing industry. This study was driven by the important role of SMEs in Indonesian food processing industry for helping low income people access the low price foods. Furthermore, as Indonesian Government implements policy that support clustered SMEs, it could be e...

There is a need for research regarding how to manage public research and development (R&D) to create societal values. The paper focuses on the Analytic Hierarchy Process (AHP) in a case study, the microelectronics research center. Twenty-four factors (e.g. mission, internal R&D, collaboration and management-related factors) were constructed in a hierarchy model for assessing three innovation pl...

Prior research on the interplay between service innovation, strategic orientation, and business performance is limited. This study tests a conceptual model which hypotheses mediating effects of Walker and Ruekert’s (1987) strategic orientations on the innovation-performance relationship. The sample consists of 1413 business services or consumer services providers in eleven countries. In general...

Achieving sustained business performance is a challenge for many firms. Nowhere is this more obvious than in the food and packaged goods domain where manufacturers are significantly affected by globally aggressive competitors and retailers. Drawing on the resource-based view of the firm this study of 173 food manufacturers finds that the NPD process is a capability enabling the translation of a...

Article history: Received 13 March 2013 Received in revised form 15 July 2013 Accepted 27 December 2013 Available online 25 January 2014 Planning innovation orientation in public research and development (R&D) organizations presents a number of challenges exacerbated by continuous changes in citizens' social aspirations. These challenges are further amplified by the unstable and complex socio-c...