A new approach of using data mining tools for customer complaint management is presented in this paper. The association rule mining technique is applied to discover the relationship between different groups of citizens and different kinds of complainers. The data refers to citizens' complaints from the performance of municipality of Tehran, the capital of Iran. Analyzing these rules, make it po...

There has been an upsurge of interest in moral decision making, which appears to have some distinctive properties. For example, some moral decisions are so strongly influenced by ideas about how sacred entities are to be treated, that they seem to be relatively insensitive to the costs and benefits entailed (e.g., ‘‘do not allow companies to pollute the earth for a fee, even if pollution credit...

Education has been viewed by the international community as a fundamental human right and key development index. A to sustainable development, peace stability within among countries. The rot in Nigerian society affected standard of value moral character formation, greatly. This manifested so many anti-social vices exhibited citizens. Antisocial include violent crimes, lack accountability, greed...

BACKGROUND According to national laws and world experiences; provision, maintenance, and improving citizens' health are considered to be the essential functions of municipalities as a "social institute". In order to equitably promote health conditions at urban level, particularly in marginal areas, since 2004 targeted efforts have been implemented in the municipality of Tehran metropolis. This ...

PURPOSE Moral orientation can affect ethical decision-making. Very few studies have focused on whether medical education can change the moral orientation of the students. The purpose of the present study was to document the types of moral orientation exhibited by medical students, and to study if their moral orientation was changed after preclinical education. METHODS From 2007 to 2009, the M...

Theoretically speaking, among topics that need to be covered throughout the elementary school years, legal ones loom large. In order to determine the extent to which this coverage is actually present in elementary school textbooks, a set of 17 such books from among 51 in total, deemed appropriate for such matters to be covered in, was selected and content analyzed utilizing concepts related to ...