background given the rapid pace of changes in community health needs and the mission of healthcare organizations to provide and promote the community’s health, the growing need to increase health system responsiveness to people as a key element of observance and fulfillment of justice is felt more than ever. results confirmatory factor analysis, based on the results of the key informant survey ...

background: lack of access to health services has been mentioned as one of the main causes of health inequity in health system. the aim of this study was to measure horizontal inequity in access to outpatient services in shiraz. method: this household survey was conducted among 1608 participants above 18 years in shiraz in 2012. four-stage sampling was used. according to high amount of zero-val...

background: measurement of patients’ satisfaction as a reliable indicator of quality of hospital service shows the ability of care providers to meet patients' expectations. this study was conducted to assess patients’ satisfaction in hospital services. methods:  this cross-sectional study was carried out at the zanjan university of medical sciences in 2013 -2014. a total of 486 were select...

BACKGROUND The measurement of consumer satisfaction is an essential part of the assessment of health care services in terms of service quality and health care system responsiveness. Studies across Europe have described various strategies health care users employ to secure services with good quality and quick access. In Central and Eastern European countries, such strategies also include informa...

injection is one of the most common medical procedures in the health sector. annually up to 16 billion injections are prescribed in low- and middle-income countries (lmics), many of them are not necessary for the patients, increase the healthcare costs and may result in side effects. currently over 40% of outpatient prescriptions in iran contain at least one injectable medicine. to address the ...