Quality is the basis of existence any modern organization. Delivery quality products/services satisfying or exceeding consumer expectations imperative for success Therefore, must be managed. The purpose this work to establish a model management vehicle after-sale maintenance activities. To achieve goal it was first necessary identify indicators. An instrument measurement activities afterward es...

QoSaaS is a new framework that provides QoS information portals for enterprises running real-time applications. By aggregating measurements from both end clients and application servers, QoSaaS derives the quality information of individual system components and enables system operators to discover and localize quality problems; end-users to be hinted with expected experience; and the applicatio...

This study examines the impact of service quality on customer satisfaction and Loyalty in Indian Banking sector by applying SERVPERF scale. A total of 50 customers of State bank of India, Mohan Nagar Township branch of Salem District in Tamilnadu were interviewed on convenient basis for the above purpose.  Tools like Exploratory factor analysis. Inter-Correlation, Analysis of variance, Multiple...

Background: Health care services are  costly and complex and provide facilities that significantly affect the economy and quality of life of individuals. In this study, we aimed to determine the gap between patients’ expectations and perceptions of hospital service quality to provide reference data for creating strategies to improve health care quality.  Method: In this descriptive cross-secti...