service oriented architecture (soa) technology enables composition of large and complex computational units out of the available atomic services. implementation of soa brings about challenges which include service discovery, service interaction, service composition, robustness, quality of service, security, etc. these challenges are mainly due to the dynamic nature of soa. soamay often need to ...

quality of service (qos) refers to a set of rules or techniques that help the network administrators use the available network resources optimally to manage the effects of congestion and to treat the applications according to their needs. the differentiated services architecture (diffserv) allows providing quality of service to users. the major diffserv premise is that individual flows with sim...

We propose a quality of service (QoS) monitoring program for broadband access to measure the impact of proprietary network spaces. Our paper surveys other QoS policy initiatives, including those in the airline, and wireless and wireline telephone industries, to situate broadband in the context of other markets undergoing regulatory devolution. We illustrate how network architecture can create i...

abstract service quality has been an area of interest of both researchers and practitioners in recent years. in light of such interest, two distinctive schools have contributed to service quality and customer satisfaction. the first school focuses on the role of organizations and their staff as the origin of service quality improvement while the second one incorporates customer’s participation ...

The paper discusses two different approaches to the quality of service assessment in circuitand packet-switched networks. It shows the fundamental differences between these environments, traffic characteristics and their impact on key performance indicators. The author presents an example of quality evaluation in legacy and modern networks. He also highlights the multi-service character of curr...

Radiology is part of the service industry and as a service provider one needs to understand quality and delivery of service. This includes knowledge of customer service, customer satisfaction and all its related issues as well as quality assurance and improvement issues. Service quality and delivery in radiology are closely related but not the same. Nevertheless, both are required for customer ...